Terms of Service

By accessing or using the services provided by Serenity Morocco Tours, you agree to comply with and be bound by these Terms of Service. If you do not agree to these Terms, please do not use our services.

These Terms apply to all visitors, users, and others who access or use our services, including but not limited to:

• Browsing our website or mobile applications
• Making tour, transfer, or accommodation bookings
• Contacting our customer service or concierge team
• Subscribing to our newsletters or marketing communications
• Participating in any tours, activities, or experiences we provide

You represent that you are at least 18 years of age and have the legal authority to enter into these Terms. If you are booking on behalf of others, you confirm that you have their authorization to do so and that they will also be bound by these Terms.

For the purposes of these Terms:

• "Services" refers to all tours, transfers, accommodations, experiences, and related travel services offered by Serenity Morocco Tours.
• "Booking" means a confirmed reservation for any of our Services.
• "Traveler" or "Guest" refers to any person who participates in our Services.
• "Lead Traveler" is the person who makes the Booking and serves as the primary contact.
• "Third-Party Suppliers" includes hotels, restaurants, transportation providers, and other service providers we work with.
• "Itinerary" refers to the detailed plan of the tour or service as described in your booking confirmation.
• "Force Majeure" means events beyond reasonable control, including natural disasters, acts of terrorism, pandemics, or government actions.

3.1 Booking Process

All bookings are subject to availability and confirmation by Serenity Morocco Tours. A booking is considered confirmed only when:

• You have received a written confirmation email from us
• The required deposit or full payment has been received
• You have accepted these Terms of Service

3.2 Accuracy of Information

You are responsible for ensuring that all information provided during the booking process is accurate and complete. This includes:

• Full legal names of all travelers (as they appear on passports)
• Accurate contact information
• Special requirements, dietary restrictions, or medical conditions
• Valid travel documents and visa requirements

We are not responsible for any issues arising from incorrect or incomplete information provided by you.

3.3 Minimum Age Requirements

Most of our tours are suitable for travelers of all ages. However, certain activities may have age restrictions. These will be clearly indicated in the tour description. Children under 18 must be accompanied by a parent or legal guardian.

3.4 Special Requirements

Please inform us of any special requirements, mobility issues, dietary restrictions, or medical conditions at the time of booking. While we will make reasonable efforts to accommodate your needs, we cannot guarantee that all requests can be fulfilled.

4.1 Pricing

All prices are quoted in the currency indicated (typically MAD, EUR, or USD) and are subject to change without notice until a booking is confirmed. Prices include:

• Services as described in the itinerary
• All applicable taxes (unless otherwise stated)
• Standard inclusions as listed in the tour description

Prices do not include: international flights, travel insurance, visa fees, personal expenses, tips and gratuities, optional activities, or items not specifically mentioned in the inclusions.

4.2 Deposit and Balance Payment

A non-refundable deposit of 30% of the total booking value is required to confirm your booking. The remaining balance is due 30 days prior to the tour start date. For bookings made within 30 days of departure, full payment is required at the time of booking.

4.3 Payment Methods

We accept the following payment methods:

• Credit/Debit cards (Visa, Mastercard, American Express)
• Bank wire transfer
• PayPal (subject to additional processing fees)

4.4 Currency and Exchange Rates

If you pay in a currency different from the quoted price, the exchange rate at the time of payment will apply. We are not responsible for any fluctuations in exchange rates between the time of booking and payment.

4.5 Late Payment

Failure to pay the balance by the due date may result in automatic cancellation of your booking and forfeiture of the deposit. We reserve the right to charge late payment fees of 2% per week on overdue amounts.

5.1 Itinerary Changes

While we make every effort to operate tours as described, we reserve the right to modify itineraries when necessary due to:

• Safety concerns or unforeseen circumstances
• Weather conditions
• Road closures or transportation disruptions
• Venue closures or unavailability
• Government regulations or advisories

In such cases, we will provide suitable alternatives of comparable quality. No refunds will be provided for minor itinerary changes that do not substantially affect the overall tour experience.

5.2 Accommodation

Accommodation is provided as specified in your booking confirmation. Room types and amenities may vary. We reserve the right to substitute accommodation of similar or higher standard if necessary.

5.3 Transportation

Transportation is provided in comfortable, air-conditioned vehicles appropriate for the group size. Vehicle types may vary based on availability. All drivers are licensed and experienced.

5.4 Guides

Our tours are led by licensed, professional guides. Guide assignments may change based on availability. All guides are vetted for experience, knowledge, and customer service skills.

6.1 Travel Documents

You are responsible for obtaining and carrying all necessary travel documents, including:

• Valid passport with at least 6 months validity beyond your travel dates
• Appropriate visas for Morocco and any transit countries
• Health certificates or vaccination records if required
• Travel insurance documentation

We are not responsible if you are denied entry to Morocco or any other country due to inadequate documentation.

6.2 Health and Fitness

You must ensure that you are physically and mentally fit to participate in the tour activities. Some tours involve walking on uneven terrain, climbing stairs, or exposure to heat. Please review the tour requirements carefully and consult your physician if you have any concerns.

6.3 Conduct

Travelers are expected to:

• Respect local customs, traditions, and laws
• Follow the instructions of guides and tour leaders
• Be punctual for all scheduled activities
• Treat fellow travelers, staff, and locals with respect
• Dress appropriately for cultural and religious sites

We reserve the right to remove any traveler whose behavior is disruptive, dangerous, or inappropriate, without refund.

6.4 Travel Insurance

We strongly recommend that all travelers purchase comprehensive travel insurance covering trip cancellation, medical emergencies, evacuation, and baggage loss. Proof of insurance may be required before departure.

7.1 General Limitation

To the fullest extent permitted by law, Serenity Morocco Tours shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services.

7.2 Third-Party Services

We act as an intermediary for certain services provided by third parties (hotels, restaurants, transportation providers). While we carefully select our partners, we cannot be held responsible for their actions, omissions, or the quality of their services. Any claims related to third-party services should be directed to the respective provider.

7.3 Personal Injury and Property Damage

We are not liable for any personal injury, illness, death, or property damage unless caused directly by our negligence. You participate in all tour activities at your own risk.

7.4 Maximum Liability

In any event, our total liability shall not exceed the total amount paid by you for the specific service giving rise to the claim.

7.5 Indemnification

You agree to indemnify and hold harmless Serenity Morocco Tours, its officers, employees, and agents from any claims, damages, or expenses arising from your violation of these Terms or your negligent or wrongful acts.

For detailed information about our cancellation policies and refund procedures, please refer to our comprehensive Cancellation Policy.

Key points include:

• Cancellations made more than 60 days before departure: Full refund minus administrative fee
• Cancellations 30-60 days before departure: 50% refund
• Cancellations 15-29 days before departure: 25% refund
• Cancellations less than 15 days before departure: No refund

All cancellation requests must be submitted in writing via email to bookings@serenitymoroccotours.com.

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, severe weather)
• Acts of terrorism or civil unrest
• Pandemics or epidemics
• Government actions, travel bans, or border closures
• Strikes or labor disputes
• Failure of critical infrastructure

In the event of Force Majeure, we will work with you to reschedule your tour or provide a credit for future travel. Refund policies under Force Majeure circumstances are detailed in our Cancellation Policy.

All content on our website and marketing materials, including text, graphics, logos, images, videos, and software, is the property of Serenity Morocco Tours or its licensors and is protected by copyright and trademark laws.

You may not:

• Reproduce, distribute, or modify our content without written permission
• Use our trademarks or branding for any purpose
• Create derivative works based on our content
• Use automated systems to collect data from our website

10.1 User-Generated Content

By submitting reviews, photos, or other content to us, you grant Serenity Morocco Tours a non-exclusive, royalty-free, perpetual license to use, reproduce, and distribute such content for marketing and promotional purposes.

Your privacy is important to us. Please refer to our Privacy Policy for detailed information about how we collect, use, store, and protect your personal data.

Key principles of our data handling:

• We only collect data necessary to provide our services
• We do not sell your personal information to third parties
• We implement appropriate security measures to protect your data
• We comply with GDPR and other applicable data protection regulations
• You have the right to access, correct, or delete your personal data

12.1 Informal Resolution

In the event of any dispute arising from these Terms or our services, we encourage you to first contact us directly. Many issues can be resolved quickly and amicably through open communication.

12.2 Mediation

If informal resolution is unsuccessful, either party may request mediation through a mutually agreed-upon mediator. Each party shall bear its own costs of mediation.

12.3 Arbitration

Any disputes that cannot be resolved through mediation shall be submitted to binding arbitration in Marrakech, Morocco, in accordance with the rules of the Moroccan Chamber of Commerce. The decision of the arbitrator shall be final and binding.

12.4 Time Limit for Claims

Any claim or dispute arising from our services must be brought within one (1) year from the date the cause of action arose. Claims not brought within this period are waived.

These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Morocco, without regard to its conflict of law provisions.

For matters not subject to arbitration, the courts of Marrakech, Morocco shall have exclusive jurisdiction.

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. The date of the most recent revision will be indicated at the top of this page.

For bookings already confirmed, the Terms in effect at the time of booking will apply, unless the modifications are required by law or significantly benefit the traveler.

We encourage you to review these Terms periodically. Your continued use of our services after any changes constitutes acceptance of the modified Terms.