What if I lose my phone in Morocco?

A lost phone abroad stings because so much lives on it — maps, bookings, contacts, money — but you have more tools than it feels like in the moment. From any other phone, tablet or laptop, sign into your account and use the built-in 'find my device' feature to see its last location, make it ring, lock it remotely, and display a message with a contact number. If recovery looks unlikely or it may have been stolen, remotely lock and then wipe it, and change the passwords for your email, banking and any payment apps as a precaution.

If it was stolen rather than dropped, report it to the police (19 in cities) and ask for a written report — your travel insurance will want it to pay out, and your mobile carrier may want it to block the device and SIM. Call or message your carrier to suspend the line so no one runs up charges. If you bank or pay through the phone, contact your bank to be safe. None of this needs to happen in a panic; do it in order, from a borrowed device or a café's wifi, and you close off the risks one by one.

Connectivity is the practical hurdle, and it is easily bridged. Morocco has cheap, easy local SIM cards (Maroc Telecom, Orange, inwi) sold at airports and shops with your passport, and an eSIM bought before you fly works the moment you land — either lets you get online on a borrowed or backup phone. Riads, cafés and restaurants almost all have wifi, so even with no phone at all you can reach your email, your bookings and your people from a laptop or a friend's device until you are sorted.

Preparation turns a lost phone from a crisis into a nuisance. Back up to the cloud before and during the trip so photos and contacts survive. Write down — on paper, in your bag — the essentials a dead phone can't give you: your riad's name and address, your designer's or guide's number, your airline and insurer details, and a couple of key personal contacts. Carry a power bank, consider a cheap backup handset for a long trip, and keep your phone in a front pocket or zipped bag in crowds. If you travel with us, your designer can also help you replace a SIM, find your bookings, and get you back online fast.